I. WARRANTY STATEMENT
Cactus Technologies warrants its Industrial Grade products only to be free of any defects in materials or workmanship that would prevent them from functioning properly for five years from the date of purchase. This express warranty is extended by Cactus Technologies Limited to customers of our products.
II. GENERAL PROVISIONS
This warranty sets forth the full extent of Cactus Technologies' responsibilities regarding the Cactus Technologies Industrial Grade Flash Storage Products. Cactus Technologies, at its sole option, will repair, replace or refund the purchase price of the defective product. Cactus Technologies’ guarantees our products meet all specifications detailed in our product manuals. Although Cactus Technologies' products are designed to withstand harsh environments and have the highest specifications in the industry, they are not warranted to never have failure and Cactus Technologies does not warranty against incidental or consequential damages. Accordingly, in any use of products in life support systems or other applications where failure could cause injury or loss of life, the products should only be incorporated in systems designed with appropriate redundancy, fault tolerant or backup features.
III. WHAT THIS WARRANTY COVERS
For products found to be defective within five years of purchase, Cactus Technologies will have the option of repairing, replacing or refunding the purchase price the defective product, if the following conditions are met:
A. The defective product is returned to Cactus Technologies for failure analysis as soon as possible after the failure occurs.
B. An incident card filled out by the user, explaining the conditions of usage and the nature of the failure, accompanies each returned defective product.
C. No evidence is found of abuse or operation of products not in accordance with the published specifications, or of exceeding maximum ratings or operating conditions.
All failing products returned to Cactus Technologies under the provisions of this limited warranty shall be tested to the product’s functional and performance specifications. Upon confirmation of failure, each product will be analyzed, by whatever means necessary, to determine the root cause of failure. If the root cause of failure is found to be not covered by the above provisions, then the product will be returned to the customer with a report indicating why the failure was not covered under the warranty.
This warranty does not cover defects, malfunctions, performance failures or damages to the unit resulting from use in other than its normal and customary manner, misuse, accident or neglect; or improper alterations or repairs. Cactus Technologies Limited may repair or replace, at its discretion, any product returned by its customers, even if such product is not covered under warranty, but is under no obligation to do so.
IV. RECEIVING WARRANTY SERVICE
According to Cactus Technologies warranty procedure, defective product should be returned only with prior authorization from Cactus Technologies Limited. Please contact Cactus Technologies Customer Service department (firstname.lastname@example.org) with the following information: product model number and description, nature of defect, conditions of use, proof of purchase and purchase date. If approved, Cactus Technologies will issue a Return Material Authorization or Product Repair Authorization number. Ship the defective product to:
Cactus Technologies Limited
Suite C, 15/F, Capital Trade Center
62 Tsun Yip Street, Kwun Tong
Kowloon, Hong Kong